Change of mind
We accept change-of-mind returns on products that are unopened and unused, in their original packaging, within 14 days of delivery (or pick up). Because Sôlt Body is a skin product, we can't accept returns of opened or used bottles unless they're faulty.
For change-of-mind returns, return postage is paid by you. Original shipping costs are not refunded.
Faulty, damaged or wrong items
If your order arrives damaged, faulty, leaking or isn't what you ordered, contact us as soon as possible with your order number and a photo. We'll replace it or refund you in full, including postage. This is in addition to your rights under the Australian Consumer Law.
How to start a return
- Email info@solthaus.com (or call 0404 005 937) with your order number and the reason for the return.
- We'll reply with return instructions. Please don't post items back without contacting us first.
- Send the item to Sôlt Haus, Shop 2, 1777 Pittwater Road, Mona Vale NSW 2103, or drop it in to the studio.
Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.
Sessions, packs and gift cards
Sauna sessions, packs, memberships and gift cards are covered by our booking & cancellation policy.
Nothing in this policy limits your rights under the Australian Consumer Law.