Booking policy
BOOK IT, keep it.
We’re a small studio with three saunas. When you book, we hold that room just for you. Here’s how it works.
01
How long you have
Your booked time is your time in the sauna: 20 or 45 minutes of heat. After that, you have 10 minutes to change and head off, so we can reset the room for the next guest. Arrive a few minutes early to get settled.
02
Changing or cancelling
Reschedule or cancel from your Fresha confirmation at least 12 hours before your booking. No charge, no fuss.
03
Late cancellations & no-shows
If you cancel within 12 hours or don’t come in, the session counts as used. From a pack, it’s taken off your pack. A single session isn’t refunded.
04
Feeling unwell?
Please don’t come in. Message or call us before your booking time and we’ll move it for you. After the booking has passed, it counts as a no-show.
05
Running late
Your session still finishes at its booked time, so the next guest isn’t kept waiting.
06
Packs
Packs are for the person who bought them and must be used by the expiry date shown when you bought it. Once a pack has expired, we can’t extend it.
07
Gift cards
Gift cards are valid for 3 years from the date of purchase. The expiry date is shown on the card.
08
Bought before the new owner?
Packs and gift cards bought from the previous owner are honoured until the expiry date shown when they were bought.
Questions? Call 0404 005 937 or email info@solthaus.com. This policy doesn’t affect your rights under Australian Consumer Law.